At Mighzal Alarab, we believe jewelry should be cared for with the same thoughtfulness with which it is chosen. Gold-plated jewelry naturally softens in finish over time depending on wear and care. This is part of its character and not considered a defect.
Our complimentary cleaning and polishing service is offered as part of our commitment to helping you maintain the beauty and finish of your pieces over time.
What the service includes
- Professional cleaning and gentle polishing to restore shine
- Removal of surface residue, buildup, and light tarnish
- Care performed using methods suitable for gold-plated and sterling silver jewelry
This service is designed to refresh and revive, not alter or remake the piece.
Eligibility
- Available for authentic Mighzal Alarab jewelry only
- Applicable once per piece within a year of purchase
What the service does not include
To ensure clarity and fairness, the complimentary service does not cover:
- Re-plating, re-coating, or color restoration
- Repair of broken chains, clasps, stones, or structural damage
- Heavy wear, deep scratches, dents, or metal thinning
- Damage caused by improper use, impact, chemicals, perfumes, chlorine exposure, or misuse
Shipping & handling
- Kindly contact our customer care to arrange collection of your piece at a preferential service rate of KD 3, inclusive of pickup and return delivery after cleaning and polishing.
- International clients are welcome to contact our customer care for personalized assistance with this service.
Service timeline
- Standard servicing time: 2-4 working days from the date we receive the piece
- Timelines may vary slightly during peak seasons
Right to assessment
Each piece is gently assessed upon arrival.
If we determine that the jewelry requires services beyond cleaning and polishing, we will notify you with available paid options before proceeding.
No work is carried out without your approval.
Our promise
This service exists to support care, and to offer you confidence. Our intention is to help your jewelry continue to feel polished, loved, and wearable, while honoring the nature of the materials used.
Care reminder
Regular gentle care at home — avoiding perfumes, moisture, and harsh surfaces — will help extend the life and finish of your jewelry beautifully.